Privacy
Policy

Data We Collect

We collect information when you enquire about our products, place an order, visit our showroom, or use hindustanstonesupplier.shop. The categories of information we collect include:

Category	Examples	When Collected
Identity	Name, company, designation	Enquiry / order form
Contact	Phone, email, WhatsApp	Enquiry / first contact
Project Data	Stone type needed, quantities, project location	During order process
Delivery Details	Site address, delivery PIN code	Order placement
Financial	GST number, billing address, bank details for refunds	Invoicing / payment
Export Details	Import licence, IEC code, shipping address	Export orders only
Website Usage	Pages visited, device, IP address	Automatic via cookies

We do not collect Aadhaar, PAN (except as required for large cash transactions), biometrics, or health data.

How We Use It

Your information is used solely for the purposes of our stone supply and trade business:

• To respond to product enquiries, provide quotations, and confirm orders
• To arrange delivery, coordinate logistics, and communicate dispatch updates
• To generate GST-compliant invoices and financial records
• To send price updates, new lot arrivals, and seasonal stone offers (with your consent)
• To prepare export documentation including quality certificates, origin certificates, and packing lists
• To improve our product range and service quality based on client feedback
• To comply with FSSAI (for processed stone products), GST, customs, and export regulations

WhatsApp & SMS Communication

Hindustan Stone Supplier uses WhatsApp as a primary business communication channel. If you contact us via WhatsApp or provide your number for this purpose, we may send you:

• Order confirmations, payment receipts, and delivery notifications
• New lot availability, sample images, and price updates
• Seasonal stone arrivals and promotional offers

Data Retention

We retain your data for as long as necessary to fulfil the purposes described and to meet our legal obligations:

• Active client records: Throughout the trade relationship and 2 years post last transaction
• Invoices and financial records: 7 years (as required by GST and income tax law)
• Export documentation: 5 years (as per DGFT and customs regulations)
• Marketing consent and communication preferences: Until opt-out; deleted within 30 days
• Website analytics data: 12 months rolling

Data Security

We take reasonable steps to protect the personal and business information you share with us:

• Client records are stored in access-controlled systems, accessible only to relevant staff
• Physical invoices and order documents are stored in locked, secured premises at our Kishangarh facility
• Our website uses HTTPS encryption for all data transmitted through contact forms
• We do not store credit card numbers, banking passwords, or UPI PINs
• Staff who handle client data are trained on confidentiality obligations

Sharing Policy

Hindustan Stone Supplier does not sell or rent your personal information to any third party. We share data only in these limited circumstances:

• Logistics partners: Your delivery address and contact number are shared with transport companies strictly for order delivery
• Export freight forwarders: Export client details are shared with shipping agents and customs brokers for documentation and clearance
• Quality labs: For export orders requiring third-party testing certificates (e.g., ASTM, EN), lab partners receive sample identification data
• Legal & regulatory: GST authorities, export regulators, or courts as required by Indian law

Cookies

Our website uses cookies to provide a smooth experience and understand visitor behaviour. Types of cookies used:

• Essential cookies: Required for basic website function, cannot be disabled
• Analytics cookies: Aggregate, anonymous data to understand website performance
• Preference cookies: Remember your browsing preferences across sessions

You can manage or disable non-essential cookies through your browser settings. Disabling cookies will not affect your ability to contact us or request quotes.

Export Clients

For international export clients, we collect and process additional information required for cross-border trade compliance, including IEC (Importer Exporter Code), shipping details, destination country regulatory requirements, and bank account details for payment arrangements.

Export client data is handled in accordance with Indian EXIM policy, FEMA regulations, and applicable import regulations of the destination country. We maintain all required documentation for 5 years as mandated by DGFT and customs.

Your Rights

As a client or visitor, you have the following rights over your personal data:

• Access: Request a summary of personal data we hold about you
• Correction: Request updates to inaccurate information in our records
• Deletion: Request removal of your personal data, subject to legal retention obligations
• Opt-out: Withdraw consent for marketing communications at any time
• Objection: Object to specific data uses with valid grounds

Contact abdul@hindustanstonesupplier.shop to exercise any of these rights. We respond to verified requests within 30 days.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. The "Last Updated" date at the top of this page will reflect revisions. Continued use of our services after any update constitutes acceptance of the revised policy. For significant changes, we may notify regular clients directly.

Contact

• Email: abdul@hindustanstonesupplier.shop
• Phone / WhatsApp: +91 98765 33333
• Showroom & Yard: Stone Market, Kishangarh, Rajasthan – 305801
• Website: hindustanstonesupplier.shop